At Nordé Atelier, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a straightforward return process.
Returns
Eligibility: You may return unworn, unused, and undamaged items within 14 days of receiving your order.
How to Initiate a Return: To begin the return process, please contact us via email at NordeAtelier.help@gmail.com. We will provide you with a return form and detailed instructions to facilitate your return.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over €75, as we cannot guarantee receipt of your returned item.
Condition of Returned Items: Returned items must be in their original condition, unused, and free from any signs of wear. Please ensure that all original tags and packaging are included.
Refunds
Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Non-Refundable Items: Please note that certain items, such as personalized or custom-made products, may not be eligible for a refund.
Exchanges
Eligibility: If you wish to exchange an item for a different size or color, please contact us at NordeAtelier.help@gmail.com within 14 days of receiving your order. We will provide you with the necessary instructions to process your exchange.
Availability: Exchanges are subject to the availability of the desired item. If the item is out of stock, we will inform you and discuss alternative options.
Contact Us
For any questions or further assistance regarding our Refund & Return Policy, please reach out to us at:
Email: NordeAtelier.help@gmail.com
Contact Form: Visit the “Contact” section under the “About” page on our website to fill out the contact form.
We appreciate your understanding and cooperation. Thank you for choosing Nordé Atelier.
